**VERY IMPORTANT INFORMATION REGARDING FACEBOOK/IG ORDERS**

Facebook/Instagram allows customers to cancel their order within 30 minutes if ordered through their platform. 

While this goes against our company policy, this is a feature exclusive only to the Facebook shop integration and one that we have no control over and cannot turn on or off. 

You will ONLY be allowed to cancel Facebook orders through the Facebook shop platform. 
Do not message asking to cancel your order because we will enforce our policy which does not allow cancellations. 
(This applies even if you are messaging us within the 30 minutes Facebook allows) 

AGAIN, ANY CANCELLATIONS NEEDED FROM A FACEBOOK ORDER, CAN AND ONLY WILL BE ALLOWED THROUGH THE FACEBOOK INTEGRATION.

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