A change in our returns policy as of 8/22/2022


Returns Policy

 We understand that buying online can be a little scary when you’re unsure if you’re ordering the correct size, etc. and shorter return windows may cause you to feel rushed or panicked. All orders are now eligible for return 30 days after delivery as long as they are unworn, unused, and undamaged. Our 30 days post delivery versus date of order, ensures that regardless if the journey to your mailbox is delayed - that you have time to decide if the item ordered from us is the right “fit” for you! 

 

We offer exchanges in the form of store credit only. Refunds are only offered in the event that your order is delayed or made in error due to the store's mistake. 


To start a return, please email us at gritcustomersupport@southerngritboutique.com.

 

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items

Certain types of items cannot be returned, like, custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards. This includes flash sales where discount codes are issued and then used to purchase products. 

 



x